Dealing with difficult people in a week
Salter, Brian2012
Book
Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and to operate more successfully as a team. This is a step-by-step guide for managers to look for the warning signs and analyse what it is that makes others tick.
Main title:
Dealing with difficult people in a week / Brian Salter and Naomi Langford-Wood.
Edition:
[New] ed.
Imprint:
London : Teach Yourself, 2012.
Collation:
119 p. : ill. ; 20 cm.
Notes:
Previous ed.: London: Hodder Education, 2007.
ISBN:
9781444158830 (pbk)
Dewey class:
158.2158.2A658.3SAL658.3Sal
Language:
English
BRN:
361866