Dealing with difficult people in a week
Salter, Brian2012
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Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and to operate more successfully as a team. This is a step-by-step guide for managers to look for the warning signs and analyse what it is that makes others tick.
Main title:
Dealing with difficult people in a week / Brian Salter and Naomi Langford-Wood.
Edition:
[New] ed.
Imprint:
London : Teach Yourself, 2012.
Collation:
119 p. : ill. ; 20 cm.
Notes:
Previous ed.: London: Hodder Education, 2007.
ISBN:
9781444158830 (pbk)
Dewey class:
158.2158.2A658.3SAL658.3Sal
Language:
English
BRN:
361866